| Warranty |
Products can be returned within 30 days of the order date with an approved return authorization number (RA#). Contact [email protected] to request RA #. Return shipping costs are the responsibility of the customer. Products damaged during shipping must be reported within 48 hours of receipt to receive full credit. The customer will receive instructions for re-packaging the merchandise to be picked up by the shipping vendor. After the item is received by The Firefly Garden, we will ship a replacement within 2 business days. We offer a 90-day replacement policy if the illuminated feature of the product is defective. If the damage is caused by the customer, the warranty period is void. To request a replacement, email tfgcustomerservice @gmail.com to obtain RA #. Merchandise refused or returned without an approved RA# will be subject to a 20% restocking fee plus shipping charges. Due to the use of natural materials and the hand-made nature of our products, slight variations in finishes, tones, size, and colors are common. These are not grounds for a return, exchange or credit. |
