| Warranty |
Any Shipping or Fulfillment Errors are quickly corrected. If your order shipped incorrectly or was partially lost or damaged in transit, please do not reject any packages being delivered (because it will delay identifying the items to be replaced). For fastest service, please assemble the item and email us a couple photos so we can identify the issue and ship replacement parts (or the complete item if necessary) at no cost (in most cases within a week). Other than a fulfillment error, if you receive an item you are unhappy with contact us. While we cannot take back the original item, we will work with you to make a new item or parts at no cost or at a significantly reduced cost (depending on the issue). We will take any reasonable steps necessary to ensure your purchase meets your expectations. During or after the warranty period, we will stand behind your purchase. You never have to throw out a piece of our Furniture because we stand behind our work with replacement parts. If a part is damaged for any reason, (for example your puppy chews the leg of your furniture), send a couple photos so we can id the part (s) and we'll email a reasonable quote to replace the part (s). Small checks/cracks are not covered by the warranty. Wood moves when left outside due to the constant changes in temperature and moisture. Some small cracks are an occasional but natural development of being outside over the years. Although not recommend, if you ever want to replace a lightly checked or cracked piece, contact us and we'll ship out a new part at a reasonable cost. |
