||If you're not satisfied with our product, let us know and we'll make it right. Within 30 days, we'll gladly replace it, refund your money (excluding delivery and restocking charges) or credit you for our other items. After 30 days items may be exchanged for the same product or for merchandise credit. Any claim for defective merchandise must be packed in Anderson Teak original boxes and without writing on the box. If you are not satisfied with the product, it may be returned in its original condition within 30 days for a full refund, excluding shipping and re-stocking fee. There will be 15% re-stocking fee for all return items (call for details). Claims for defects or missing parts must be made within 7 days only. After 7 days, there is no service. NO EXCEPTION. Pictures are required to claim merchandise defective. We will not accept any exchange or return on any used, previously displayed, or assembled merchandise. Any claims for merchandise damaged in transit must be made through carrier. Before signing freight bill, please inspect all boxes for damages (make sure the carrier signs the freight bill for any damages). All returned shipments must be freight prepaid and include the RMA number and a copy of the original invoice. No cash refunds. Exchange and credit only.